2 days Workshop for all customer facing team members

With over 20 years of international hands-on experience in conducting courses and workshops in the areas of business development and employee development, it is our conclusion that most companies and sales teams can go very far with a 2-day workshop.

Then you can always add on more afterwards, if relevant.

Therefore, we have made a package for a 2-day workshop, that contains most of the topics that everyone can use in relation to customer management and personal development.

The workshop is aimed at all customer-facing employees in the organization, including sales consultants, account managers, customer advisors, customer service, sales team management and the sales director.

Topics typically included in the workshop include:

Personal profiles and behavior
Salesman ship and Business Acumen
Presentation techniques
Objection handling
Negotiation techniques
Structure in daily life
Communication and body language
Implementing Account Plans
Customer strategy
Potential assessment of customers and focus areas etc.

The course is typically held over 2 x 1 days with approx. 1 month intervals.

There will be a homework assignment for the participants based on their own daily life between the 2 workshop days, just as both days will be full of group exercises and assignments.

All participants in the workshop will have their own Personal Profile Analysis done and receive personal feedback on this.